We accept major credit cards, debit cards, and other secure payment options available at checkout.
We process orders quickly, so changes or cancellations are not guaranteed. Please contact us as soon as possible, and we’ll do our best to help.
You will receive a confirmation email shortly after placing your order. If you don’t see it, check your spam/junk folder.
Shipping
Yes! We offer free shipping on orders over $99.
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and shipping method selected at checkout.
Shipping availability depends on your location. You’ll see all available options during checkout.
Returns & Refunds
We accept returns within 30 days of delivery, as long as items are unused and in original condition.
No, return shipping is free for eligible returns.
Yes, a 20% restocking fee will be deducted from your refund.
Yes, final sale items are not eligible for returns or exchanges.
Once we receive and inspect your return, refunds are processed to your original payment method. It may take a few business days for your bank to post the refund.
Products
We recommend checking our size guide (if available) for accurate measurements before purchasing.
Some items may be restocked, but not all. If an item is out of stock, we recommend checking back later.
Support
You can reach out to us through our contact page or email info@thermaldirect.ca. We aim to respond within 1–2 business days.
Please contact us as soon as possible with your order details and photos, and we’ll make it right.
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